SHIPPING
Processing Time
Our orders are shipped from our fulfillment facilities in HK and delivered to customers worldwide.
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. Once shipped, you will receive a separate email notification with tracking information.
Order Cut-Off Time
Orders placed before 4:00 PM (GMT+8) on business days will be processed on the same business day.
Orders placed after 4:00 PM (GMT+8), or on weekends and public holidays, will be processed on the next business day.
Shipping Rates & Free Shipping
Standard shipping rates are calculated at checkout.
Shipping fees are as follows:
- Orders below USD $50: $4.99 shipping fee
We offer free standard shipping on orders over USD $69 worldwide.
Free shipping will be automatically applied at checkout once your order qualifies.
Estimated Delivery Times
The following delivery estimates apply to international shipments dispatched from HK after order processing is complete:
- United States: 5–10 business days
- Canada: 7–10 business days
- United Kingdom: 5–7 business days
- Australia: 7–12 business days
- Other International Destinations: 7–15 business days
Please note: Delivery times are estimates and may vary depending on destination, carrier delays, customs clearance, or peak holiday seasons.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take 24–48 hours to become available after shipment.
Customs, Duties & Taxes
In most cases, customs duties, taxes, and import fees are included in the total order amount at checkout.
Customers will not typically be required to pay additional charges upon delivery. However, customs policies may vary by destination country.
Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us at nnz729@Outlook.com as soon as possible.
We will review the situation and work with the shipping carrier to provide an appropriate resolution, which may include a replacement or refund where applicable.
Separate Shipments
In certain cases, orders may be shipped in multiple packages due to inventory availability or warehouse location. If this occurs, you will receive separate tracking numbers for each shipment.
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
TUTORIAL
We provide a variety of instructional videos for each of our products, so you can easily learn how to make them. Simply click on the corresponding video link to watch a detailed tutorial.
